LEGAL
Accessibility
At Southampton Playhouse, we are dedicated to ensuring an accessible and welcoming experience for all of our guests. Below are the key accessibility features available:
ADA Compliant Restrooms
Accessible restrooms are conveniently located across from the concessions area in the main lobby.
Wheelchair-Accessible Seating and Additional Seating Accessibility
All of our theaters provide designated seating for wheelchair users and their companions and designated accessible seats for those with limited physical mobility and/or vision loss. If you need assistance finding these seats, please contact us ahead of time at 631-339-9069 or speak with a staff member. Accessible seating is for valid ticket holders only.
Assistive Listening Devices (ALDs)
We offer Assistive Listening Devices for films that feature compatible audio tracks. Please note, not all films include closed captions or audio descriptions. To check which options are available for each film, look for the following icons near the film title on the movie page of our website:
- Personal Closed Captioning: Available via a Captiview device. To request a device, please contact us ahead of time at +1 631.339.9069 or ask one of our staff upon your arrival.
- Hearing Impaired Listening Track: Compatible with standard headphones and t-coil enabled hearing aids.
- Audio Description: Available for visually impaired guests, with a descriptive audio track that works with standard headphones and t-coil enabled hearing aids.
Spanish (and other languages) audio is available through the TheaterEars app. Learn more at www.theaterears.com.
Service Dogs
Service Dogs are allowed in the theaters, but we do not allow comfort, therapy or emotional support animals. A Service Dog is a dog that has been individually trained to perform work or tasks that assist an individual with a disability.
Staff Assistance
Our staff is trained and available to assist with any accessibility needs. Please don’t hesitate to ask for help during your visit.
Discounted Pricing
We offer discounted ticket prices for individuals with disabilities. We want your experience at Southampton Playhouse to be as comfortable as possible. Please let us know if there’s anything else we can do to assist you!
Loyalty Card Terms & Conditions
- Participants earn one punch per paid visit to Southampton Playhouse.
- Upon earning 10 punches, participants receive one free IMAX ticket and combo.
- Must be subscribed to the Playhouse Post to participate.
- Limit one punch per person, per full-price ticket purchase.
- Loyalty card must be presented at redemption and redeemed in person.
- Lost or stolen cards will not be replaced.
- Rewards have no cash value.
- Some restrictions may apply.
- Program valid through December 31, 2025.
Terms of Use
By using our Site and any services provided through it, you agree to abide by these Terms. We may update them at any time. If you do not agree, do not use the Site.
Privacy Policy
Our Privacy Policy is part of these Terms. Please review it to understand how we collect and use your data.
Additional Terms
Certain content and services are governed by additional terms. These include accounts, memberships, and agreements. You’re responsible for any activity under your account.
Users and Access to Site
Our Site is directed at a general U.S. audience and is not targeted to children under the age of 13.
You may freely access the public areas of our Site. To obtain access to features on password protected areas of our Site, such as our Membership program, you will need to register by creating an account on our Site and, where required, to sign applicable forms or agreements, which will be deemed Additional Terms. You are responsible for all activity under your account. You must keep your username and password confidential, and you may not give any person who has not been authorized in accordance with our policies and procedures access to your account. Please notify us immediately if you become aware that anyone has obtained or attempted to obtain unauthorized access to your account. You represent and warrant that all information you provide as part of your account profile is accurate and complete.
Copyright
Content on our Site (“Content”) is protected by copyright. Except as expressly indicated otherwise in these Terms or on our Site, you may download Content solely for your limited, personal, non-commercial use as long as you do not alter the Content or remove any trademark, copyright or other notices displayed on the Content. Aside from expressly permitted uses, you may not reproduce, distribute, create derivative works of, publicly display or perform the Content in any manner, or for any other purpose, without our prior written consent in each case. If you would like to use Content for any other purpose, please send your request to info@southamptonplayhouse.com.
Trademarks
Our name and our trademarks and service marks, including Southampton Playhouse and all other marks, logos, slogans, and other indicia of source (collectively, “Our Trademarks”) are owned by us. You may not use Our Trademarks without our prior written consent in each case, including in any manner that implies that we sponsor, endorse or are otherwise the source of or affiliated or connected with a product, service, entity or activity or that would be likely to cause confusion among the public. Unless you have obtained our prior written consent in each case, you may not use metatags or any other “hidden text” that incorporates Our Trademarks, or words confusingly similar to Our Trademarks.
Third Party Sites
Our Site may include links to web sites controlled and maintained by third parties (“Third-Party Sites”). We are not responsible for Third-Party Sites and providing links to Third-Party Sites does not mean we endorse any Third-Party Site’s content, activities, policies or practices. Any information you share with or actions you take on Third-Party Sites are governed by the applicable Third-Party Sites terms of use and privacy notices, which you should review carefully.
Disclaimers
OUR SITE, SERVICES AND CONTENT ARE OFFERED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THE PURPOSE HAS BEEN DISCLOSED TO US) AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF ANY SERVICES, CONTENT OR INFORMATION AVAILABLE THROUGH OUR SITE (OR THROUGH LINKS TO THIRD-PARTY SITES), INCLUDING THAT OUR SITE, SERVICES OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OTHER ISSUES CONCERNING OUR SITE, SERVICES AND CONTENT. IF YOU RELY ON OUR SITE, SERVICES OR CONTENT, YOU DO SO ENTIRELY AT YOUR OWN RISK.
ALTHOUGH WE INTEND TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES, WORMS OR OTHER HARMFUL ELEMENTS TO OUR SITE, WE DO NOT WARRANT THAT OUR SITE, SERVICES OR CONTENT WILL BE FREE FROM SUCH ELEMENTS AND WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO THEM.
Limitation of Liability
THE PLAYHOUSE AND ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR ANY CLAIM OF ANY NATURE WHATSOEVER BASED ON ANY LOSS, DAMAGE, LIABILITY OR INJURY ARISING FROM YOUR USE OF OUR SITE, PLATFORM, SERVICES, CONTENT OR INFORMATION AVAILABLE THROUGH IT (INCLUDING WITHOUT LIMITATION PERSONAL INJURY/WRONGFUL DEATH) OR FROM YOUR BREACH OF THESE TERMS. UNDER NO CIRCUMSTANCES WILL THE PLAYHOUSE OR ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES (INCLUDING LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS OF DATA) ARISING OUT OF OR RELATED TO YOUR USE OF THE FOREGOING OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT OR ANY OTHER LEGAL OR EQUITABLE THEORY. OUR AGGREGATE LIABILITY TO YOU FOR ANY DIRECT OR OTHER DAMAGES OF ANY NATURE ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, ANY OF THE FOREGOING IS USD $100. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION OF LIABILITY FOR THESE KINDS OF DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify and hold the Playhouse and its directors, officers, employees and agents (the “indemnified parties”) harmless against all liabilities, losses, damages and costs (including reasonable attorneys’ fees) that any of the indemnified parties may incur arising out of or related to your use of our Site, Services, Content or information available through them or your violation of these Terms. We reserve the right to assume the exclusive defense and control of any matter for which we are entitled to indemnification. You agree to provide us with all cooperation we reasonably request.
Termination
We reserve the right to terminate these Terms, our Site, and any Services, Content or information offered through them at any time without notice for any reason. The “Disclaimers,” “Limitation of Liability,” “Indemnification” and “General” sections of these Terms (along with any other provision that by its terms contemplates survival) will survive any termination. We reserve the right, in our sole discretion, to suspend or terminate access to an account, and to our Site at any time if we suspect non-compliance with these Terms or for other reasons that we determine in good faith are necessary or appropriate, including if we suspect any person is using or attempting to use our Site in any way that violates these Terms, our policies and procedures or any applicable law or regulation.
Class Action Waiver
To the extent permitted by law, you waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective, or multi-party action or proceeding based on a claim arising out of or in any way connected with these Terms in which the Playhouse is a party.
Waiver by Trial of Jury
You hereby do waive trial by jury in any action, proceeding or counterclaim brought by you against the Playhouse on any matters whatsoever arising out of or in any way connected with these Terms, the relationship between us, and your use or occupancy of the Playhouse. You agree that you make this waiver voluntarily and knowingly.
General
These Terms, which include the Privacy Policy and, as applicable, Additional Terms, are the complete agreement between you and the Playhouse regarding your use of our Site and supersede all other agreements (oral or written) between you and the Playhouse. These Terms are governed by and should be construed according to the laws of the State of New York applicable to agreements made and performed in New York, unless doing so would lead to the application of the laws of another jurisdiction. If you choose to access our Site from jurisdictions other than the United States, you do so at your own risk, and you are responsible for complying with applicable local laws. You irrevocably hereby agree: (A) to bring any claim or dispute relating to your use of our Site and these Terms exclusively in the state and federal courts located in the State and County of Suffolk; (B) to submit to the exclusive jurisdiction of those courts; and (C) to waive any objection to those courts based on inconvenience or other reasons. You may not assign your rights under these Terms without our prior written consent, and any attempted assignment will be null and void. If a court of competent jurisdiction determines that any provision of these Terms is unenforceable for any reason, then that provision will be deleted (or, if possible, modified in a manner that will reflect the original intent as closely as possible) and the remaining provisions will be enforceable to the fullest extent permitted by law. The failure of a party to assert any right under these Terms will not be considered a waiver of that party’s right unless the waiver is in writing. The term “including” in these Terms is intended to be illustrative and means “including without limitation.”
Questions
Please contact us at info@southamptonplayhouse.com with any questions.
Ticket and Admission Terms & Conditions
By purchasing a ticket, you agree to these terms.
Refunds and/or Exchanges
Tickets purchased through the Southampton Playhouse website or mobile app are non-refundable, except when requested at least 60 minutes before the event start time. To initiate a refund, please use the “Refund Tickets” option in your confirmation email or contact us via our Contact Us page. Please be aware that convenience fees for online purchases are not refundable, and membership credits that have been used cannot be restored. If you bought tickets through third-party platforms such as Fandango, please reach out directly to the provider for their refund procedures. Refunds cannot be processed once the event has started. In the case of an event cancellation, we will issue a full refund or provide options for readmission. For further assistance, please e-mail: boxoffice@southamptonplayouse.com
Event Cancellation/Rescheduling
If an event is canceled or rescheduled, we will provide alternatives when possible.
Ticket Pricing
Prices are subject to change without notice.
Special Offers
Promotions and discounts are subject to availability and may be modified or discontinued at any time at our sole discretion.
Please ask a crew member for more details.
Seating & Admission
Seating is on a first-come, first-served basis unless otherwise specified. Late arrivals may be admitted at a break in the performance solely at the discretion of our management.
Your ticket is a revocable license to attend the event or film on the front of the ticket. We reserve the right to revoke the license, to refuse admission and to remove any person whose conduct is unsafe or disorderly or is against the law or our policies.
Lost & Found
Items will be held for 30 days before being discarded, donated, or disposed of. Please get in touch with the theater if you feel you have lost something, and instructions to claim your items will be provided, including the verification process. High-value items (cash, electronics) will be turned over to local authorities if unclaimed after 30 days.
UPDATED: Sunday June 14, 2025
